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DameWare Remote Support

DameWare Remote Support

Remote control and systems management tools in one easy-to-use package

  • Remotely control desktops, laptops and servers
    • DameWare Remote Support lets you take control of the desktop of a remote computer. Using DameWare Remote Support, you can remotely support end-users as if you were standing over their shoulder.
      • Quickly connect and control the end-user’s desktop
      • Take one-click screenshots of the remote desktop
      • Chat with the end-user as you troubleshoot problems
      • Instantly transfer files to remote computers to fix problems
      • Remotely control Windows®, Mac OS® X and Linux® desktops
  • Securely access computers outside the firewall
    • When deployed in Centralized Mode, DameWare Remote Support includes a component called the Internet Proxy which lets IT and Help Desk Pros provide technical assistance to users located outside of the firewall via a secure Internet Session.
      • Securely support end-users located outside of the firewall
      • Remotely control computers with the DameWare MRC Viewer
      • Chat with end-users during remote troubleshooting sessions
  • Centrally manage users, licenses and hosts lists
    • DameWare Remote Support and Mini Remote Control can now be deployed with the DameWare Central Server (DCS) and Administration Console. Deploying the DCS lets you:
      • Synchronize DameWare users with Active Directory®
      • Centrally manage DameWare users and permissions
      • Control and activate all DRS and MRC licenses from one place
      • Create and share a Global Host List
  • Support end-users from your iOS and Android device
    • DameWare Remote Support now includes DameWare Mobile, a mobile application that brings DameWare’s award-winning remote control features to your Android® and iOS® devices.
      • Access Windows® computers from Android or iOS devices
      • Support desktops, laptops & servers from anywhere
      • Share end-users’ screens during support sessions
  • Perform Windows administration tasks remotely
    • DameWare® Remote Support (DRS) is an easy-to-use remote administration tool that enables sysadmins and support technicians to provide IT support to remote systems—without initiating a full remote control session. You can perform remote administration tasks on all Windows® servers and workstations. With DRS, you have one management console with built-in tools for numerous administration tasks!
      • Manage Windows services and processes remotely
      • Remotely reboot crashed, powered-off, or sleeping computers
      • View and clear Windows event logs
      • Run network diagnostics on remote computers
      • Gain access to system properties, configuration, and installed software
  • Manage multiple Active Directory domains
    • DameWare® Remote Support (DRS) is an easy-to-use remote administration tool that enables sysadmins and support technicians to provide IT support to remote systems—without initiating a full remote control session. You can perform remote administration tasks on all Windows® servers and workstations. With DRS, you have one management console with built-in tools for numerous administration tasks!
      • Add, delete, and update Active Directory users, groups, and OUs
      • Manage extended attributes such as photo, employee ID, and company logo
      • Manage multiple AD Domains from one console
      • Reset passwords for end-users
      • Bulk export of Active Directory Objects